Frequently Asked Questions

Q 1: Why should I choose Shine Pro Cleaning LLC over a competitor?

A: You can rely and depend on Shine Pro Cleaning! Since we are one of the largest cleaning services in the Chestertown Area, we will have the crews to service your house or office. You can also relax when you use Shine Pro Cleaning. We never use undocumented labor and our employees are covered by theft bonding, liability, accident and worker’s compensation insurance for your protection! Plus, our services are guaranteed. If you’re not completely satisfied with our work, we’ll come back and re-clean it until you’re happy!

Q 2: What cleaning services do you perform?

A: We offer a wide range of cleaning services, we are sure to offer a service that will fit your needs! Examples are:

Deep Cleaning for a deep, top to bottom and thorough spring clean
Maintenance Cleaning for maintaining your home on a regular basis
Hourly Cleaning for customized cleaning needs
Move In / Out Cleaning to help you make property transitions go easier
Carpet Cleaning we can clean wall to wall or commercial carpet
Windows currently we clean interior and tilt-ins only

Q 3: Do you do one-time cleanings?

A: Absolutely! We do one time cleanings all the time; you don’t have to be a regular customer. But, our regular service can save you a lot of time and money – Call or contact us for details!

Q 4: Why should I set up regular service?

A: Because:

You can do the things you enjoy rather than thinking about cleaning.
You get a discounted price the more often you have us clean for you!
We try to be very flexible and work around your schedule.
Because it feels so good to come home after a long hard day to a clean house!

Q 5: Do I have to sign a contract?

A: We do have you sign a work authorization but we don’t lock you into any long-term agreements. We want you to stay with us because you LOVE our service! We do ask for a 30-day notice in the event you would like to cancel services. Our employees are very important to us and this gives us time to help fill their schedule.

Q 6: Are your employees trustworthy?

A: We perform a criminal background check on all of our employees to ensure your security. Our employees are trustworthy, professionally trained and reliable. We are your neighbors and we work very hard to earn and keep your trust!

Q 7: What insurance do you carry?

A: We carry the following insurance for your peace of mind and protection:

Liability Insurance
Property Damage Insurance
Bonding for Theft Protection
Worker’s Compensation – This insurance is a must in case a cleaning tech is injured in your home. This insurance is expensive and most of the time contractors and undocumented labor will not have it! We do! Don’t take a chance with someone working in your home without Worker’s Compensation insurance. It can be a dangerous liability to the homeowner!

Q 8: How many people will you send to clean my home?

A: We usually send 1 or 2 but occasionally 3 cleaning techs to clean your home depending on size, scope, and condition. Hourly cleanings are priced by the labor hour and the cleaners stay for the total number of labor hours purchased and or agreed to.

Q 9: What cleaning products do you use and who provides them?

A: You don’t have to worry about supplies. We provide all of the house cleaning supplies and equipment. (The only exception is if you have a special request, in that case, we will use your provided unique product.) The products we use have been tested and used in all types of cleaning situations and are the best, based on our many years of experience!

Q 10: Do I have to be home when you clean?

A: No, many clients prefer to not be home at the time of the cleaning but you are always welcome to be! We clean many empty properties such as rentals, vacation homes, etc.

Q 11: How do the cleaning techs get in if I’m not home or don’t want to be there?

A: You can provide us with a garage door code, you can let us in and then leave, or you can give us a key to your home. Remember, we are bonded and insured. Your keys are securely kept by us and assigned to your crew for each cleaning and then returned to us when they are done. The keys are not identified with your name or address. We handle all keys with extreme care! (We do not recommend that you leave a door unlocked.)

Q 12: If there is a problem with my cleaning what should I do?

A: Just call or contact us within 24 hours. We’ll send a crew to correct the problem at no additional cost to you. If the problem is minor and you just want us to make a note in your file, please call us and let us know. Even after our many years and maintaining a 98% quality ratio we want your feedback! We will make it right for you! That’s our guarantee!

Q 13: What if I need to reschedule or cancel an appointment?

A: Please call us as soon as you need to reschedule or cancel – preferably 24 hours in advance. That gives us the opportunity to assign your spot to a wait-listed customer so that our employees won’t lose money. We know that a 24-hour notice is not always possible, but please do try. We appreciate it!

Q 14: Oops – What if I forget you’re coming and lock you out or give less than 24-hour notice of cancellation? 
A: We will send you both a text and email 2 days before your cleaning to help remind you! We know how busy life can be and your business is important to us! We save your appointment space specifically for you and usually turn other business away to keep your time-slot. Our employees count on the scheduled cleanings for their income so in the event of a lockout or less than a 24 hours notice of cancellation you will be charged 50% of your normal cleaning fee.

Q 15: How do I pay for the cleaning service?

A: Shortly after the cleaning, we usually send an invoice by email but can mail via USPS. You can then either pay online with a credit card or send a check by mail. We accept all major credit and debit cards (We do accept checks for payment but still require a credit card on file for all services.)

Q 16: Do you pay for referrals?

Yes! We sincerely appreciate your trust and willingness to refer us to your family and friends! Most of our customers have come from referrals from our awesome customers! As a thank you, we will give you $50 off of your next cleaning for a referral that uses our services for at least 2 cleanings.